Frequently Asked Questions

Q: What is the earliest I can Check-in?

A: Standard check-in time is 1pm.

Q: Can I arrive late?

A: Yes, please give us a call if you're wanting to arrive after 8 pm.

Q: Do you have on-site parking?

A: Yes, on-site parking is available, plus parking bays at front and side of motel for larger vehicles

Q: Are your rooms non-smoking?

A: Yes, all rooms at Castle Crest Motel are non-smoking.

Q: Do you have room service?

A: Yes, breakfast and limited evening meals.

Q: Do you have wireless internet in guest rooms?

A: Yes, free Wi-Fi to all of our rooms. And common areas of the motel.

Q: Do you have an outdoor entertainment area?

A: Yes, we have a garden BBQ area.

Q: How close are you to the shops?

A: 2 minutes by car to Grand Plaza Shopping Centre with 170 shops including Big W, Target & Kmart, PLUS Woolworths, Coles, Aldi and an Event Cinemas 8 Cinema Complex.

Q: How close are you to restaurants?

A: We are within 2-5 minutes by car of number of restaurants and fast food outlets including Pizza Capers, McDonalds, Subway, Hungry Jacks, Dominos Pizza, Chinese, Indian, Thai and Mexican. Please visit Google Maps for a detailed list

Q: What is your Cancellation Policy?

A: If a confirmed booking is cancelled;
*Three days before arrival date - a refund will be issued, less a $25 cancellation fee per booked room.
*Less than 2 days 50% of one night’s accommodation per room booked.
*24 hours full nights’ accommodation per room booked.

Q: How do I guarantee my booking?

A: Credit card details are required to secure room booking or a $150 cash bond.